Accuracy is important in your organisation’s written communications. Mistakes damage efficiency, productivity and reputation. They waste time and money. The way your people communicate in their written communications says a lot about your organisation. It pays to get it right first time.
In this stimulating workshop, participants practise applying accurate documentation skills to letters, emails, promotional literature, social media posts and other documents used by your organisation. They learn how to check for error and to ensure that your written communications are presented professionally, accurately and without omissions.
It’s much more than simply a ‘proof reading’ or ‘grammar’ course. It’s about practising skills and developing a mindset which mean your documents deliver the right message, at the right time and in the right way.
Measured 50% improvement in spotting mistakes
Because we understand the underlying causes of mistakes, and why all human beings are prone to error, we’re able to show your people how to overcome the natural barriers to accuracy. Tests before and after the training typically show a 50% improvement in identifying mistakes.
Why do people make mistakes? Here are just a few reasons...
Interruptions ruin our concentration!
Modern, open-plan office environments are not conducive to concentration. Being in a distracted state of mind also interferes with your ability to concentrate. Mistakes creep into documents unless we’re alert and focused.
Our brain makes sense out of nonsense!
Your brain makes assumptions. It ‘corrects’ mistakes without us noticing, so you can raed tihs accrutately even trough it is not spelld correctly!
Our reading skills trip us up!
We’re conditioned from an early age to recognise word shapes, which means we don’t perceive each letter or character in its exact location. Repeated letters, transposition errors and common words can trip us up. These deeply ingrained reading skills impede our ability to check a document for completeness and accuracy.
Spellchecker cannot detect all your errors! There are six, not three errors in this message. Can you spot them?
Effective, structured checking
If you simply re-read a document in the same mindset as when you wrote it, you are unlikely to spot every mistake. And when someone asks you to check their work, it's tempting to 'just check it through' without giving the document the attention it deserves. Participants learn to use a proven three-stage structured approach to checking written work, focusing on different elements of the document in sequence. This methodology means your documents are correct, do exactly what you intend and are professionally presented.
Attention to detail
If we don't pay attention to detail, we create more work for ourselves and become stressed from dealing with the fallout from mistakes. Stress itself leads to more errors. We need to be thinking calmly and logically when working with documents if we are to prevent mistakes creeping into our work.
Present-mindedness is about taking an holistic approach to your work, so you are aware of both the task and its surrounding context. Participants learn to be 'self-sceptical' asking themselves, 'what could be wrong here?' They increase present-mindedness by becoming fully engaged in each written activity.
Included in the workshop:
Pre- and Post-course assessments to measure accuracy improvements
Participant Manual and Tips Guide for each participant
Delivery by an expert Accuracy Consultant
On-going fun monthly accuracy tests for circulation
Who’s it for?
Accurate Documentation Skills is relevant to people who work with any form of written communications. The workshop includes activities involving letters, emails, marketing literature and social media, and the programme is equally relevant to people who work with contracts, reports, forms, event programmes or any other documentation.
Participants’ typical job functions include:
- Customer Services and Quality Control teams
- Personal Assistants and Secretarial Support
- Marketing and Communications teams
- Administrators and Business Support Services
- Document Processors
- Human Resources.
Delivery and participant numbers
The workshop is delivered over two half-days, so no-one needs to be away from their work for more than half a day at a time.
Each delivery is for up to 16 participants.
Two groups (32 participants) can be trained over two days.
Three groups (48 participants) can be trained over three days.