In this practical one-day workshop, participants learn proven techniques for developing a ‘present-minded’ approach to working under pressure, enabling them to achieve more without making mistakes.
Participants draw upon their own real-life examples of things that have ‘gone wrong’ to understand the causes of human error and to avoid the common error-prone pitfalls.
Learning how to apply structured checking procedures, how to manage stress and how to develop an 'accuracy mindset' all contribute to preventing mistakes at work.
Mind-set for Productivity
For optimum personal effectiveness, you need to think clearly, prioritise tasks and avoid making mistakes. A mind-set for productivity requires you to be engaged and ‘present-minded’, conscious of your whole task or objective and aware of the context and the wider situation.
Working effectively under pressure
Being bored, tired or anxious impairs performance and stress suppresses clear thought. When people feel overwhelmed by what they need to do they can make mistakes.
By learning about states of mind and how to manage workload, participants identify ways of prioritising tasks and of being ‘present-minded’, so that they mitigate the chances of making a mistake. Using the power of the brain to be alert to the possibility of error, even when working under pressure, means anticipating problems before they arise.
Why do I forget?
With so many interruptions and distractions throughout the day, it’s easy to forget to do things. Omissions and forgetfulness are frequently the initial cause of much bigger problems and delays later.
Human memory is optimised for recognition, not recollection, so using tools to aid memory improves accuracy, consistency and productivity. When juggling a myriad of tasks, hampered by many interruptions, it’s not surprising that some things get forgotten. Participants learn how to compensate for the limitation of human memory to avoid oversight and omission.
The way we check is paramount. ‘Just checking’ rarely is effective and errors will slip through unless you know how to check documents and email messages methodically, using a structured approach.
Participants practise how to check information using a proven technique designed to heighten awareness of what to look for and how to spot the errors that would otherwise slip by unnoticed – until it was too late! Most checklist design is poor and participants are encouraged to review their own checklists to improve their effectiveness.
Managing the fall-out from mistakes is important to minimise disruption and further loss of performance elsewhere in your operations. Mistakes can cascade, causing problems elsewhere if too many people become involved and emotion colours reaction to the initial error. Planning response to mistakes means that they are less likely to occur and if they do, you are prepared to act appropriately. Participants learn from mistakes they have made themselves by reviewing how they reacted in the past and what they would do differently now.
Participant Manual for each participant
Delivery by an expert Accuracy Consultant
Action plan review three months after training delivery.
Delivery and participant numbers
This in-house workshop is delivered over one day between 9:00 and 17:00.
Each delivery is for up to 16 participants.