The Covid-19 pandemic presents us with change and uncertainty on an unprecedented scale. In this short article, Catherine de Salvo relates the messages of the Scott Bradbury video 'Working in Uncertain Times' to the challenges we all face in the current coronavirus emergency.
If you’re human, you sometimes make mistakes. That’s OK if you learn from them. And it’s even better if you talk about them. If errors are embraced as learning opportunities, everyone benefits. Errors which feed into a process of continuous improvement are invaluable - and when organisational cultures make that clear, people will want to own up when things go wrong.
If you want to increase efficiency, boost productivity and save your organisation money, look no further than this short article. I share genuinely useful tips and ideas with you to help your people get it right first time, every time.
At Scott Bradbury we’re fascinated by accuracy. And error. On my computer, I have a folder where I store examples of the mistakes I encounter as I go about my work. Each week, without fail, my email in-box is a little treasure trove of them. And I dutifully add them to my ‘hoard’. In this month’s featured short article, Catherine de Salvo explores tips for writing accurate and effective email messages.
Welcome to 2020! We have been looking ahead to what the new year might mean from a global perspective and thinking about our accuracy skills workshops and what might be in store for our participants this year… And we’ve found some similarities…
Imagine the scene: a group of people from different organisations, brought together to discuss ways of reducing data error. In the group are three or four payroll professionals. If you were one of them, what examples would you have of things that have gone wrong with your payroll? How about, continuing to pay someone long after they’ve left? Starting a new employee on the wrong salary? Paying part-time staff full-time rates? You undoubtedly have your own horror stories of things that have gone wrong, despite your clever payroll software, which promised to eliminate mistakes!
I’m ashamed to say the first thing I did this morning, and do every morning, is look at my mobile phone. Sound familiar? Research from this time last year by the UK’s regulator, Ofcom, reported that 40% of people check their phone within five minutes of waking up. Something tells me this figure is unlikely to have changed.
Even the best of us can improve what we’re doing and how we’re doing it. Small incremental improvements to our ways of working, lead to big benefits over time. Start by conducting an audit of your regular tasks. Take a good hard look at the things you do and ask yourself if there are any improvements you can make to the way you do them. Identify small changes which, if consistently applied, will deliver significant productivity gains and improved results. It’s easy for things to slide if you don’t do this. Whilst a one per cent improvement delivers big benefits over weeks and months, a one per cent decline ends with catastrophic results!
How often do you feel stressed at work? Every day? Once a week? Maybe if you’re lucky just once in a blue moon? At one time or another you will have felt stressed at work. It might be because you’re late for a meeting or you’re feeling unwell. Or it might be because of the most common reason: the belief that you have too much to do.
‘Lessons will be learned’ is an often-repeated phrase trotted out by government ministers and heads of organisations when things have gone dreadfully wrong. In this short article we explore the importance of action rather than words in developing a genuinely blame-free working environment, where people are open about making, correcting and sharing the learning from their mistakes.
Accuracy Asides is the name of our accuracy blog
You get to hear about our latest accuracy course results, the real-life 'bloomers' which come to our attention and all the latest news and juicy gossip about errors! We share accuracy tips and advice too.